Posts Tagged ‘Small Business’

Customer Relationship Management: 3 Guiding Principles to Consider

October 8, 2010 Leave a comment

In the B2B Services environment, developing meaningful client and customer relationships should be paramount to your companies strategy.

So what makes them meaningful? In my personal business experience, it is the degree of value that each organization derives from the relationship.

If both client and service provider partner are quantifiably way better off because of that relationship and if those benefits are transcended down to the individual associate level (not only in the form of monetary reward, but also when the working relationships provide a feel good, win-win rewarding experience with a sense of purpose to them), than I would suggest the relationships are meaningful.

Here are 3 principles that may help get you there:

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A $30Billion Stimulus Bill: The Disconnect Continues

September 27, 2010 Leave a comment

Today, President Obama announced the signing of a $30 Billion stimulus bill that is a combination of tax cuts and loan programs aimed at helping small businesses.  I can say this; as a former small business owner this program really doesn’t get me excited to take action.

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Business Development: Vision + Feedback

September 27, 2010 Leave a comment

The Harvard Business Review blog entitled How to hire a VP of Sales offers a structured view of the 5 types of personality traits of the VP of Sales as well as the stages within the organizations growth. I think it was a good article and I would like to add my thoughts to it.

I think that an important factor for organizations to consider in hiring a VP of Sales is that persons ability to do 2 things exceptionally well, regardless of their sales management style:

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The Federal Reserve: Says it will do all it can?

August 28, 2010 Leave a comment

I am not sure what else the Federal Reserve can do to artificially prop up the economy. The days of massive Quantitative Easing and Keynesian Economic Policies have proved fruitless in the 21st century economy. Any benefits from their actions are short lived. ( Think Cash for Clunkers, First time Home Buyer Tax credit, QE1 and bailing out foreign nations via US Investment Banks and AIG).

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High Performance Results : A Game of Inches

July 22, 2010 Leave a comment

Measure, Adapt, Follow Through and sometimes go with your gut.

In the 1999 movie, Any Given Sunday, Coach Tony D’Amato, played by Al Pacino, gives a pre-game locker room speech to his football team. In the speech he explained that life, as well as football is a “game of inches.” Progress is made one inch at a time. The same can be said for business; it’s the consistent forward momentum over time that produces results. In your business, as in sports, measuring your progress, quickly adapting to a changing environment and following through are key drivers to your business success. Read more…

The Voice of your Customer in Business Process Improvement

July 22, 2010 1 comment

One way to operate your business at an optimal level is through Business Process Improvement, otherwise known as (BPI). For a successful BPI initiative, in an organization of any size, new or established, it is imperative that the voice of your customer be heard.

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Cash Flow Velocity : Optimize It!

July 22, 2010 2 comments

In business, cash is king. How often you receive it from your customers and how quickly it leaves your door once you have it is a critical factor in the success of any business. Cash flow velocity, or the speed at which your get paid from your customers, has a great impact on the health of a business.

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